Where is Curibo based?
We operate from Central London, UK.
How long have you been in business?
We were established in June 2017.
Does Curibo sell officially licensed merchandise?
Yes, we pride ourselves in only offering brand new officially licensed merchandise for sale.
Do you offer tracked shipping?
Yes we offer tracked shipping as standard.
Shortly after your order is shipped from our store you will receive a courier shipping notification which will contain a link to your tracking information.
How long does it take you to ship my order?
If you have placed an order for items which are in stock our staff will pack and ship your order within one working day.
For pre-orders your items will be shipped as soon as they arrive in our store, which is usually 1 week
How do you take payments?
All payments are processed via PayPal.
Do I need to pay customs charges?
UK and EU member state customers do not need to pay customs charges. We deal with all of the charges for you so there are no hidden costs upon your order arrival. Customers from countries outside the EU or those not full EU members you will be responsible for paying any applicable customs fees.
How do I return an item?
You have 30 days after dispatch to return an item for an exchange or refund. The item must be still fully packaged and no seals broken. You must send us an email within 30 days of your shipping date in order for us to accept and process a return.